Once your order ships, you'll receive a tracking email automatically. If you haven't received it within 3 business days of ordering, check your spam folder first — then email us at hello@velinarose.com with your order number.

Processing time: 1–2 business days before your order ships.

After processing (1–2 business days), typical delivery windows are:

United States: 6–10 business days
United Kingdom: 6–10 business days
Australia: 6–10 business days
Singapore: 5–9 business days
All other countries: 7–14 business days

Shipping is free worldwide, insured, and fully tracked.

Yes — we ship to 200+ countries and shipping is always free, with no minimum order. Every order is insured and tracked. You'll receive a tracking link by email once dispatched.

We offer a 30-day money-back guarantee. If you're not satisfied for any reason, email us within 30 days of receiving your order and we'll make it right — no complicated process.

Email hello@velinarose.com with your order number and a brief description. A photo helps where relevant.

Our pieces are designed and finished to resist tarnishing under normal wear. If your piece loses its colour finish, contact us and we'll resolve it. We stand behind what we make.

This covers colour and finish degradation — it does not cover physical damage from accidents or misuse.

Yes — our pieces are designed for daily wear including routine contact with water: showering, washing hands, light swimming. We recommend rinsing after extended saltwater or pool exposure to maximise longevity, but for everyday life your piece is built to last.

Yes. Our pieces use hypoallergenic materials suitable for sensitive skin and comfortable all-day wear. If you have a known severe metal allergy, email us before purchasing and we can advise on specific materials.

Orders begin processing quickly — email us at hello@velinarose.com with your order number as soon as possible. We'll do everything we can to catch it before it ships. If already dispatched, our 30-day returns policy applies.

We're sorry this happened. Email hello@velinarose.com with your order number and a photo of the item. We'll prioritise your message and arrange a replacement or full refund — this is always resolved completely on our side.

Enter your discount code in the discount field at checkout before completing your purchase. If your discount was applied automatically (e.g. via a special link), no code is needed. Only one discount can be applied per order.