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Every question answered, every concern resolved. We want you to love your Velina Rose piece — and we'll make sure of it.
Talk to a real person.
Our team handles every message personally. Whether it's a question about your order, sizing help, or just a general inquiry — we're quick and we care.
hello@velinarose.comTypical response: within 24 hours
Include your order number for fastest support.
Once your order has shipped, you'll receive a tracking email automatically. If you haven't received it within 3 business days of ordering, check your spam folder first — then reach out to us at hello@velinarose.com with your order number and we'll sort it immediately.
Processing time: 1–2 business days before your order ships.
Delivery times depend on your location. After processing (1–2 business days), typical delivery windows are:
United States: 6–10 business days
United Kingdom: 6–10 business days
Australia: 6–10 business days
Singapore: 5–9 business days
All other countries: 7–14 business days
Shipping is free worldwide, insured, and tracked.
Yes — we ship worldwide and shipping is always free, no minimum order required. Your order is insured and handled through trusted carriers. You'll receive a tracking link by email once dispatched.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll make it right — no complicated process, no hassle.
Email hello@velinarose.com with your order number and a brief description of the issue. A photo helps where relevant but isn't always required.
Our pieces are designed and finished to resist tarnishing and colour loss with everyday wear. If your piece loses its colour finish under normal wear conditions, contact us and we'll work with you to resolve it. We stand behind what we make.
This covers colour and finish degradation — it does not cover physical damage from misuse or accidents.
Yes — our pieces are designed for daily wear including routine contact with water. This covers showering, washing hands, light swimming, and everyday moisture. We recommend avoiding prolonged submersion, harsh chemicals, and saltwater exposure to maximise longevity, but for everyday life, your piece is built to last.
Yes. Our pieces use hypoallergenic materials suitable for sensitive skin and comfortable all-day wear. If you have a known severe metal allergy, we recommend contacting us before purchasing and we can advise on specific product materials.
Orders begin processing quickly — but if you need to cancel or amend, email us at hello@velinarose.com as soon as possible with your order number. We'll do everything we can to catch it before it ships. If it's already dispatched, our 30-day returns policy applies.
We're sorry this happened. Please email hello@velinarose.com with your order number and a photo of the item. We'll prioritise your message and arrange a replacement or refund promptly — this is always resolved fully on our side.
Enter your discount code in the discount field at checkout before completing your purchase. If you arrived through a Lucky Link, your discount is applied automatically — no code needed. Only one discount can be applied per order.
Not happy? Contact us within 30 days of receiving your order and we'll resolve it fully — refund or replacement, your choice. No complicated returns portal, just an email.
If your piece loses its colour under normal wear, we'll make it right. We stand behind our finish and materials. This isn't just a promise — it's our standard.
Every order ships free, tracked, and insured regardless of order size or destination. No minimum. No hidden fees at checkout. What you see is what you pay.
All transactions are encrypted and processed securely. We accept all major cards, PayPal, and Shop Pay. Your information is never stored or shared.
We'll reply within 24 hours.
Our team handles every message personally. No bots, no templates — just a real answer to your specific question.
Email Us Nowhello@velinarose.com · Replies within 24 hours